FAQ | Avalon IT Systems

Frequently Asked Questions

Avalon IT™ was founded in 1997 under the name Pinacom, Inc. We’re a leading provider of managed IT services and IT consulting staffing nationwide. Avalon IT™ proudly provides IT support in New York, Connecticut and New Jersey.
Avalon IT™ supports enterprise and small- to medium-sized businesses and institutions by utilizing enterprise-grade IT management tools. With these tools, we can proactively manage your entire IT infrastructure and provide comprehensive on-site, telephone and remote support when you need it.
We provide flat-rate IT solutions that free you from technologically-induced and high cost-induced stresses so you can focus on growth, profit and service.

Avalon IT™ is a full-service IT company providing service in NY, NJ and CT. Our proven track record of success can help you manage your IT within a reasonable budget – we offer flat rate service plans with no hidden fees or unexpected costs.
We provide 24×7 proactive monitoring and comprehensive IT support. We’re also happy to share our knowledge with you; we feature a “basic training” session for our online method of getting quick and reliable help via internet as well as specialized training from a certified expert in Microsoft Office Suites* (where the asterisk means that there is a charge associated with this). We can even bring the training to you – simply choose the location and our professional will educate you and your staff.

New business owners often find our IT consulting services so comprehensive and accurate that they save large amounts of time and money by getting things right the first time. On the same token, existing business owners are able to cut costs dramatically, increase productivity and watch their profits increase after they’ve taken part in our IT consulting.

An independent study by IDC in 2009 showed that small businesses traditionally outsourced support and were consequently billed for service by the hour, resulting in high (and often inconsistent) charges. That leaves clients confused – what are they paying for? Avalon IT’s™ flat rate plans eliminate uncertainty – and you’ll pay far less than you would by keeping an IT professional on staff.

Avalon IT™ works with clients who have full IT staffing; we handle things for your IT department so they can focus on other areas – like special projects and your infrastructure. We will gladly customize a service level agreement according to your needs.

Sometimes it’s a good idea to call your hardware manufacturer – like when your PC computer shuts down for no reason, blue screens, or catches fire or breaks in half. However, hardware manufacturers can’t provide IT support for your data, network, ISP or software. Avalon IT™ can handle all those issues and more via telephone support, on-site support or remote support; whichever method will solve your issue most expediently is the one we’ll use.

Decades of working in IT have enabled us to foster a long-standing partnership with the world’s largest distributor of technology products, Ingram Micro, featuring over 1300 manufacturer brands, as well as over a dozen strategic Systems Integration partners so we can also provide you with significant discounts on hardware and software implementation as your business grows.

Yes yes and yes, we repair equipment from leading manufacturers. Our technicians are Comptia A+, Network+, Server+ certified. We are also certified to perform warranty and post warranty service from leading manufacturers like HP, Lenovo, Dell and others.

Avalon IT™ is a leader in providing IT support to our clients; first, we’ll try to solve your issue over the telephone when you call our toll-free number. If we encounter a roadblock, our expert IT support staff will attempt remote support by taking control of your computer from our location. If the problem persists, we’ll dispatch an IT service technician to you as soon as possible or according to your service level agreement (SLA) to make sure it’s handled quickly and appropriately.